FAQs

How long does shipping take?

Orders are typically processed within 1 to 2 business days. Standard delivery usually takes 5 to 10 business days, depending on your location.

Once your order has shipped, you’ll receive a confirmation email and a tracking link. Delivery times may vary during peak periods, holidays, or due to customs and local carrier delays.

How does the money back guarantee work?

Simply return your product and we’ll give you a refund for 30 days.

What makes this fountain wireless and how does it work?

The Furthrive Water Fountain features a built-in rechargeable battery that eliminates the need for constant power cord connections, giving you placement flexibility anywhere in your home. It uses a quiet circulation pump to keep water flowing and fresh, encouraging your dog to drink more throughout the day.

Will my dog actually use a fountain instead of a regular bowl?

Most dogs are naturally attracted to running water and find it more appealing than stagnant bowl water. The gentle flow pattern and fresh circulation often entice even picky drinkers, and many owners notice increased water intake within the first few days.

How do I set up and start using the fountain?

Simply fill the reservoir to the indicated line, ensure the battery is charged via the included USB cable, press the power button, and place it in your desired location. The wireless design means no outlets required, so you can position it wherever your dog prefers.

Is this suitable for large dogs and how often does it need refilling?

The 4.0L capacity works well for dogs of all sizes. A single dog typically requires refilling every 2–3 days, depending on drinking habits and household temperature.

How long does the battery last between charges?

The fountain runs for several days on a full charge, depending on usage patterns. A low battery indicator reminds you when it’s time to recharge using any standard USB charger.

Is the fountain safe and easy to clean?

The Furthrive Water Fountain is made from BPA-free, food-grade materials safe for pets. The bowl, lid, and filters come apart easily for thorough hand washing (the control module stays dry).